Business Wire

Calabrio ONE Awards Celebrate Customers Elevating Their Contact Center Operations

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce performance company, has announced the winners of its annual ONE Awards. Now in its seventh year, the awards acknowledge and celebrate Calabrio ...
No Jitter

Calabrio: Shifting from Premises to Cloud

Calabrio this week announced a new version of its flagship workforce optimization and engagement suite. Having watched the firm and its antecedent, Spanlink Communications, since its founding 30 years ...
EDN

Latest Versions of Calabrio Workforce Management and Calabrio Quality Management Rated “Avaya Compliant”

Calabrio Workforce Management and Calabrio Quality Management solutions are powerful elements of the Calabrio ONE® Web 2.0-based Workforce Optimization software suite. Calabrio Workforce Management ...
No Jitter

Calabrio: Bring on the Data

Calabrio, a privately held customer experience intelligence company, focuses on a human approach to contact centers. After all, agents represent a brand, and nowadays they’re expected to do much more ...
CMS Wire

Calabrio's "Voice of the Agent" Report: Modern Contact Center Balancing Empathy and AI in a Time of Transition

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and conversation intelligence company, today released findings from its latest The Voice of the Agent Report, revealing an industry in the midst ...
Morningstar

Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents, No Matter How the Stack Changes

Calabrio, the workforce and conversation intelligence company, today announced the Calabrio Omni Agent Intelligence, already in the market and available for Calabrio ONE customers. This new omni-agent ...