Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. Customer service is not a department. It’s a philosophy that ...
Purpose-driven leadership turns employees into customer service champions. Inspire teams with purpose, not just rules and procedures. Exceptional service thrives when employees are empowered and ...
ARLINGTON, Va., June 14, 2022 (GLOBE NEWSWIRE) -- Fluence Energy, Inc. (FLNC) (“Fluence”) (Nasdaq: FLNC), a leading global provider of energy storage products and services and digital applications for ...
Customer service is the new competitive battleground. Businesses often rely on promotions, discounts and low prices to attract and retain customers. However, where low prices and promotions once ...
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