In the fall of 2020, University Libraries introduced a new customer service training program to all its faculty, staff and student employees. This online program is aimed at orienting and training ...

If there is something the post-pandemic recruitment industry needs to thrive, it is a combination of outstanding technology and great customer service. And so recruitment software providers must be ...

To instill a culture of dynamic, innovative, and continuous dedication to customer service at CWRU, all new employees should take a four-course general CWRU customer service training offered under the ...

Consistency is at the heart of successful businesses that place customer satisfaction as a priority. Consumers expect a consistent experience across all brand interactions, whether online, in-store or ...

ABTA’s popular one-day training day will provide you with the skills and knowledge to drive business growth and improve brand loyalty by providing consistently excellent customer service.

Studies show that increasing customer retention rates by a mere 5% boosts profits by up to 95%, which highlights the importance of prioritizing customer service and delivering an exceptional, ...

The governments of Singapore, Canada and the United States do the best job of delivering on the promise of customer service, according to a global research report released today by Accenture. The ...

Small businesses (SMB) often face the challenge of delivering big customer service with limited resources and staff. Providing excellent customer service, however, can be a game changer for a small ...

Opinions expressed by Entrepreneur contributors are their own. Everyone has at least one cringeworthy customer service story. Sometimes it is amusing to learn about how a vendor and merchant botched ...