"Design thinking," which is gaining traction in the business sector, is about allowing even the most traditional thinker to create fresh, inventive solutions to business challenges by leveraging an ...

It won’t surprise anyone who read this blog that I am not an admirer of the Design Thinking phenomenon. I will call myself a skeptic observer. However I am not directly oppose to it. If you wonder how ...

Why you need to put yourself in your customer’s shoes to understand the experiences they have with your organization. How well do you put yourself in your customer’s shoes? Year in and year out, ...

It’s time for another rousing edition of “Because You Asked,” a space for you to ask those questions weighing you down--the ones you don't even want to ask your friends. Got an edtech question that ...

But how does one learn the Design Thinking methodology? Look no further than the New Products and Services Lab. This 10-week course partners student teams with companies to solve a real-life business ...

For many developers, QA automation engineers, and site reliability engineers participating in agile development teams, the delivery work starts by defining user stories and committing to complete them ...

When A.G. Lafley was named CEO of Procter & Gamble during the summer of 2000, the task of turning the organization around looked overwhelming. The price of a share in the consumer packaged goods giant ...