New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights – delivering outcomes businesses and customers want The Resolution ...

For more than nine years, the “laughing monk” has been a symbol of all that Zendesk represents, peacefully resolving problems to create happy customers. But the image emphasized a reactive nature, ...

SAN FRANCISCO, Nov. 18, 2025 /PRNewswire/ -- Zendesk, a pioneer in AI-powered service, has deepened its long-standing collaboration with Microsoft to bring Zendesk's service directly into Microsoft's ...

At its AI Summit last week, customer experience vendor Zendesk announced a broad set of enhancements to its AI capabilities, ranging from autonomous voice AI agents and a copilot for service admins to ...