Forbes contributors publish independent expert analyses and insights. Innovation. Entrepreneurship. Culture. Nearly a quarter of businesses (24%) are using AI for call routing optimization, and ...

WorldCom Inc. said today that its own internal analysis shows that it has met legal and regulatory requirements for call routing, contrary to claims made by AT&T Corp. The company, now operating under ...

The inbound call routing portion of the gateway has a Calling Search Space (CSS) which can restrict the internal phone numbers in which the call can be routed. This CSS can be configured so the only ...

Founded in 2011, DeepCall operates in Enterprise Tech offering a cloud telephony solution with advanced features such as smart call routing, reporting, a simple user ...