I have never known a customer who calls a company and enjoys listening to a long menu asking them to “press 1 for sales, press 2 for service, press 3 for accounting....” and so on. Yet, for more than ...

Your company may benefit from an interactive voice response system, which routes callers to the right contacts. Here is what you need to know.

IVA vs IVR: Which One is Right for Your Business? Your email has been sent IVA can do a lot more — but will it make a difference? Learn everything you need to know about IVA vs IVR to make an informed ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...